The digital transformation process within the public sector has been underway for some time and has been accelerated by the pandemic. The last two years have had a monumental impact on every facet of our lives and the spaces we inhabit, impacting how public services are delivered and delivered. This has even had an impact on the way administrations themselves are structured. Explanations.
How digital transformation makes public service more efficient
The new reality we are facing means that public organizations must adapt to considerable technological and societal developments. For example, during the pandemic, supply chains have been disrupted, calling into question business continuity management. The same goes for public services. Ensuring the reliability and security of IT infrastructures therefore remains a top priority for governments around the world.
In this context, digital transformation is no longer an option, but an imperative that will significantly influence the future success of a country.
The likely result of this process will be a radical transformation of all aspects of government administration. The increased convergence of public and private sector services will also reshape the fundamental role of a government, positioning it as an interface between people and businesses. It appears that the digital transformation process goes beyond the simple computerization of manual and time-consuming processes.
Define clear criteria for the digital transformation of the public sector
There are many examples where digital transformation has been implemented effectively, giving us a model of success that can be adapted to a specific national or regional context. The introduction of an operational capabilities framework for governments, inspired by other examples of best practice, gives us a clear direction to follow.
The key skill areas are:
communication . The ability to communicate voice and video data and information between multiple sources, whether people or machines. With the need to live, play, learn and work from anywhere, stable broadband and above all wireless, connectivity is essential to any digital transformation effort;
collaboration . The ability to leverage collective strengths and create value between individuals, organizations and communities. Better cooperation between different government services can significantly improve operational efficiency, resulting in faster access to public services;
give sense. Insights and KPIs for a defined city or area require the ability to make sense of multiple data sources and large amounts of information; The ability of governments to assess risks and reach an informed conclusion based on data and information can bring significant performance benefits in diverse areas, from tourism to business creation and talent attraction.
The success of public sector digital transformation can be measured against the indicators discussed above. Developing deep, strategically targeted partnerships with leading technology providers will be instrumental in getting the most out of technologies such as Big Data, Extended Reality and Blockchain. But for what purpose?
provide universal access to high-speed internet. Seen by many commentators as a fundamental human right, governments must achieve this if they are to empower citizens to meaningfully engage in society, business and public services;
Deploy data and technology . To support the provision of services for the benefit of people, businesses and public sector organisations;
Create a sovereign national Cloud . For business continuity and security reasons, this solution is becoming an increasingly attractive alternative to traditional IT infrastructure, although it carries significant risk.
Barriers to achieving these goals include technical issues with deploying a widely accessible and reliable Wi-Fi network, inability to coordinate multiple networks, and difficulty deploying services in a reliable and timely manner, not to mention obvious operational and management challenges, which are further hampered by human errors and talent shortages.